Introduction

These terms and conditions shall govern your use of our website.

By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

If you use any of our website services, we will ask you to expressly agree to those terms and conditions.

Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

Credit

This document was created using a template from SEQ legal (http://seqlegal.com)

Copyright notice

Copyright (c) 2018 Brain Injury Matters (NI)

Subject to the express provisions of these terms and conditions:

  • We, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
  • All the copyright and other intellectual property rights in our website and the material on our website are reserved.

Licence to use website

You may:

  • View pages form our website in a web browser;
  • Download pages from our website for caching in a web browser;
  • Print pages from our website
  • Stream audio and video files from our website.

Unless you own or control the relevant rights in the material, you must not:

  • Republish material from our website (including republication on another website);
  • Sell, rent or sub licence material from our website;
  • Show any material from our website in public;
  • Exploit material from our website for a commercial purpose; or
  • Redistribute material from our website.

Acceptable use

You must not:

  • Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website.
  • Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  • Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not use the data collected from our website to contact individuals, companies or other persons or entities.

You must ensure that all the information you supply to us through our website, or in relation to our website is accurate.

 Your content: Licence

In these terms and conditions, “your content means any material that you submit to us or via our website for storage or publication on, processing by, or transmission via, our website.

You grant to us to store or use your content on and in relation to this website,

Your content: Rules

You warrant and represent that your content will comply with these terms and conditions.

Your content must not be illegal or unlawful, must not infringe any person’s legal rights and must not be capable of giving rise to legal action against any person.

Limitations and exclusions of liability

Nothing in these terms and conditions will:

  • Limit or exclude any liability for death or personal injury resulting from negligence;
  • Limit or exclude any liability for fraud or fraudulent misrepresentation;
  • Limit any liabilities in any way that is not permitted under applicable law; or
  • Exclude any liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:

  • Are subject to 12.1: and
  • Govern all liabilities arising under these terms and conditions or relation to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

Statutory and regulatory disclosures

We are registered with The Charity Commission for Northern Ireland NIC103691

Our details

This website is owned and operated by Brain Injury Matters (NI)

We are registered in Northern Ireland under registration number 35853 and our registered office is at Suite 5C Stirling House, Castlereagh Business Park, 478 Castlereagh Road, Belfast, BT5 6BQ.

Our principal place of business is at Suite 5C Stirling House, Castlereagh Business Park, 478 Castlereagh Road, Belfast, BT5 6BQ.

 

You can contact us:

  • By post, to Brain Injury Matters Suite 5C Stirling House, Castlereagh Business Park, 478 Castlereagh Road, Belfast, BT5 6BQ;
  • Using our website contact form;
  • By telephone, on 02890705125
  • By email [email protected]

 

Your Right to Complain

Brain Injury Matters welcome all feedback, both positive and negative, as we continually strive to improve our services.  If you have had a negative experience of our standard of service and wish to complain we will treat your complaint in a professional, confidential and fair manner.

How do I complain?

It is important to let us know if you are unsatisfied so that we can stirve to put things right.  Speak to a Project Officer about your concerns and he/she will endeavour to sort the problem for you.  Alternatively, you may wish to speak with the Chief Executive Officer (CEO).

All staff are available to discuss complaints at the Brain Injury Matters office.  The address and phone number are at the bottom of this page.

If it is not possible to resolve your complaint with the person you are dealing with, you can address your complaint through the formal process.

Making a formal complaint

There are several ways to make a formal complaint.  You can send a letter or email directly to Joe Mc Vey, Chief Executive Officer.  The address is at the bottom of this page.  Your complaint will be investigated by the Board of Directors.  If it is upheld, you will receive a full apology, and where appropriate, be given details of any resulting actions taken by Brain Injury Matters.

Brain Injury Matters aim to respond to complaints within one week. However, if the issue is complicated, any delay will be explained and you will be kept informed of progress.

Review of your complaint

If you are not satisfied with the outcome of your complaint, you are entitled to ask for a further review.  The review will be conducted under the direction of the Board of Directors on the date of their next meeting; the date of which you will be informed of.  You may also ask for your complaint to be looked at by an Independent Adjudicator.

Review by an Adjudicator

Finally, your complaint may go to a person who is entirely seperate from Brain Injury Matters.  If you want to progress to this stage, you may contact The Charity Commission Northern Ireland for them to review the complaint independently.  Contact details can be found on their website, where there is also a complaint form which can be completed online: www.charitycommissionni.org.uk

To send your complaint to Brain Injury Matters:

Address:

Joe Mc Vey
Chief Executive Officer
5C Stirling House
Castlereagh Business Park
478 Castlereagh RoadBelfast
BT5 6BQ
Telephone:
028 9070 5125
Email: